PRIVACY POLICY

CNG HOLDINGS, INC., PRIVACY POLICY

EFFECTIVE: February 2022, Version 1.0

This Privacy Policy (“Policy”) applies to the use of the CNG Holdings, Inc., (the “Company”) online sites and any Company affiliate or subsidiary sites. This Policy describes how the Company may collect, maintain, protect, share, and use personal information about you based on your interaction with our sites and the choices you make about how your information is collected and used.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our sites. Your continued use of our sites means that you understand and consent to the terms of this Policy. This Policy may change from time to time (see Policy Updates). Your continued use of the site after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

This Policy is intended to cover only our U.S. customers. If you access our online services or visit our U.S. sites, your information may be transferred or processed in the United States.

What We Collect

Personal Information

When you use the Company’s online sites, we may collect and share your personal information that you provide:

  • Via forms, applications, surveys, and other online fields.
  • In e-mail, text, and other electronic messages between you and our site.
  • Through mobile and desktop applications you download from this site, which provide dedicated non-browser-based interaction between you and the site.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to our site.

This information can include:

  • Name, address, and contact information;
  • Social Security number and income information;
  • Payment history and employment information;
  • Financial account details and account balances; or
  • Information from identification documentation, such as your driver’s license, passport, or utility bills.

Non-Personal Information

In addition to the personal information that we may collect from you, we may also automatically gather and store non-personal information about your visit, including the IP address from which you access our sites; browser information; computer operating system information; the date and time you access our sites; the pages, files, and links you visit; and the web address from which you linked to our sites. We may collect this information from the devices and networks that you use to visit our sites in order to help improve the services we provide. We may use this information to analyze trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use or for other business purposes.

Cookies and Other Tracking Technology

Company uses cookies and other tracking technology to monitor website performance. These other tracking technologies may include some combination of web beacons, clear GIFs, or pixel tags. Cookies and other tracking technology allow us to collect information, such as your browser type, the time you spend on our sites, the pages you visited, your language preferences, and other anonymous visit data. We may use this information to improve the quality of our sites.

Company may also contract with third-party companies that use cookies, web beacons, clear GIFs, pixel tags, and other tracking technology for our sites’ analytics and to advertise our products and services on unaffiliated websites and mobile apps. With our approval, these companies will have access to your information as needed to perform their functions, but they cannot use your information for any other purpose. These companies will not have access to information that can personally identify you.

Most web browsers are initially set up to accept cookies. Many web browsers also allow you to refuse cookies; but doing so may degrade your experience on our sites. Please see the information about “Your Choices” below.

Third-Party Analytics

We use Google Analytics and/or other parties to analyze the activities of visitors to this website, and their authorized use of cookies and other tracking technologies enable it to have access to Personal Information of visitors to this website. Such access to and use of Personal Information by Google Analytics is governed by their Privacy Policy.

How We Share Your Information

The information we collect is used to increase your service and experience on our sites. We may use your information for everyday business purposes including: to provide you with information, products, or services that you request from us; to process your requests, transactions, applications, and inquiries; to verify your identity; to allow access to your online accounts; to recognize you when you return to our sites; to prevent fraud and increase security of our online services; and to comply with any court order, law, or legal process, including to respond to any government or regulatory request.

We reserve the right to contact you regarding changes to this Policy or any other policies or agreements relevant to your use of our sites.

Company may share your information with our service providers, affiliates, and other third parties.

With regard to Social Security Numbers (“SSNs”), the Company takes all reasonable steps to protect the confidentiality of SSNs, prohibit unlawful disclosure of SSNs and limit access to SSNs.

Service Providers, Affiliates, or Joint Marketers

We may disclose certain personal and non-personal information we collect from your use of our sites to companies that perform services on our behalf, including those who assist us in processing transactions, preparing, and mailing statements (if applicable), and responding to user inquiries. In addition, we may disclose that information to service providers that perform marketing services for us and to financial institutions outside our corporate family with whom we have joint marketing agreements. We further reserve the right to share, rent, sell, or otherwise disclose the information we collect with affiliates and third parties for direct marketing purposes.

Non-Affiliated Third Parties

We may disclose certain non-personal information we collect from your use of our sites to third parties outside our corporate family (“Non-Affiliated Third Parties”). Non-Affiliated Third Parties may include financial service providers (such as banks or other lenders), nonfinancial companies (such as publishers, retailers, and direct marketers), and others. We may disclose your personal information to trusted third parties who assist us in operating our website, processing transactions, conducting our business, or servicing you, so long as these parties agree to keep this information confidential, consistent with this Policy. We may also disclose information about you to Non-Affiliated Third Parties as permitted by law, such as to comply with a subpoena, respond to inquiries from government authorities, or defend legal actions.

Your Choices

Do Not Track

Some web browsers may allow you to transmit “do-not-track” or similar signals to the websites that you visit. Our website does not respond to web browsers’ do-not-track signals.

First Party Cookies

We use Google Analytics to collect information about your use of our site. This service stores information about what pages you visit, how long you are on the site, how you got here, and what links you visited. This data is not tied to any personal information about you.

Please use the Google Analytics Opt-Out Browser Add-On to opt out of this tracking.

Third Party Cookies

You can control how your browser accepts these cookies. Instructions for managing and deleting cookies are provided online at the About Cookies site. Company may use non-personal information we collect as described above to assist advertising companies in selecting which of our advertisements and offers may appeal to you. If you prefer not to receive targeted or retargeted advertising based on your use of our sites, you can opt out at the Opt Out Prescreen site.

Links to Other Websites

We may provide links to third-party websites from within our sites for your convenience. This Policy applies solely to our sites on the CNG.com domain. Please be aware that we are not responsible for the privacy practices of other sites. We encourage you to be aware when leaving our sites of the privacy policies and the terms and conditions that apply when you visit other sites that may collect your information.

Security

Company uses security measures consistent with industry standards to protect your information collected through our sites. These measures include technical, procedural, monitoring, and tracking safeguards to protect your information from misuse, unauthorized access or disclosure, loss, alteration, or destruction. Please keep in mind that no data transmission over the Internet is ever 100% secure, and any information that you transmit to us is done at your own risk.

Children's Privacy

Our site is not intended for children under 13 years of age. No one under age 13 should provide any personal information to or on the site. Company does not knowingly contact or collect personal information from children under 13 years. Company’s sites are not designed or directed to solicit information of any kind from children under 13 years. If you are under 13, do not use or provide any information on this site, make any purchases through the site or provide any information about yourself to us, including your name, address, telephone number, e-mail address, or any screen name of user name you may use.

Consumer Privacy Policy

If you have a consumer financial product or service with us, we will use and share information about you in accordance with this policy. To limit our use of your information, call 800-561-2274 – our menu will prompt you though your choice(s).

Complaints and Corrections

If you have any questions about this Policy or if you have a complaint with regard to the use of your personal information, you may reach us at [email protected].

Policy Updates

It is our policy to post any changes we make to our Policy on this page. The date the Policy was last revised is identified at the top of the page. Any changes will be effective as soon as they are published on our sites. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our site and this Policy to check for any changes.